1. GENERAL TERMS
1.1 Agreement Overview
This Service Agreement ("Agreement") governs the relationship between WebCORE Net Center ("Provider," "we," "us," or "our") and the Customer ("Client," "you," or "your"). This Agreement is designed to ensure the integrity, reliability, and performance of our services while protecting the rights and liabilities of both parties.
1.2 Acceptance of Terms
By using our services, you agree to be bound by this Agreement, including any updates or modifications. You confirm that all information provided during registration is accurate and complete.
1.3 Amendments
We reserve the right to modify this Agreement at any time. Changes will be posted on our website at http://www.webcore.link/TOS.html. Continued use of our services after changes constitutes acceptance of the updated terms.
1.4 Privacy and Data Disclosure
We will not sell or share your private information for profit. However, we may disclose your information to government authorities if required by law, such as in response to a valid legal request (e.g., subpoena, court order, or permit for investigation).
2. SERVICES
2.1 Domain Registration
Domain registration fees are non-refundable.
You must provide accurate and complete WHOIS information.
All DNS changes or nameserver setups will be managed by WebCORE Net Center. Requests must be submitted via email.
2.2 Web Hosting and Managed Support
We offer managed support for the following operating systems:
Windows Server (VPS and Dedicated)
CentOS Linux (VPS, Dedicated, Cloud)
AlmaLinux (VPS, Cloud, Dedicated)
Ubuntu (VPS and Dedicated only. Cloud Ubuntu is self-managed)
Other OS (Please inquire)
Unsupported operating systems are not covered under managed services. Clients using unsupported systems are responsible for their own backups and technical support.
2.3 Service Availability
We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service due to factors beyond our control (e.g., network issues, third-party failures). We are not liable for downtime or related damages.
2.4 Customer Responsibilities
You must provide accurate contact information for billing and support.
You are responsible for maintaining backups of your data (e.g., emails, website content, scripts).
You must ensure compliance with all applicable laws and regulations.
3. PAYMENT AND REFUNDS
3.1 Fees and Billing
Current pricing is available at http://www.webcore.link.
Failure to pay on time may result in service suspension or termination. A re-enabling fee of PhP 1,500.00 will apply for suspended accounts.
3.2 Refunds
Domain registration and setup fees are non-refundable.
Web hosting fees are refundable on a pro-rata basis if written notice is provided within 24 hours of termination. A refund processing fee of PhP 1500.00 applies.
Data recovery after termination incurs a fee of PhP 1500.00. We are not liable if data is no longer available or corrupted.
4. BACKUPS AND RECOVERY
4.1 Backup Services
We provide emergency backup services, but backups are not guaranteed to be corruption-free.
Specific file or email recovery requests incur a fee of PhP 1,500.00 per recovery.
4.2 Client Responsibility
You are solely responsible for maintaining independent backups of your data.
5. PROHIBITED USES
You agree not to use our services for:
Illegal Activities: Including hacking, phishing, or distributing malware.
Adult Content: Pornographic or sexually explicit material.
Pirated Content: Unauthorized distribution of copyrighted material.
Gambling: Websites promoting gambling activities.
Spam: Unsolicited bulk emails or advertisements.
Harmful Content: Content that promotes violence, discrimination, satanic, or any illegal activities that is deemed criminal by the rule of law.
We reserve the right to suspend or terminate accounts violating these terms without notice.
6. LIMITATION OF LIABILITY
6.1 No Warranty
Our services are provided "as is" without warranties of any kind, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted, error-free, or secure service.
6.2 Exclusion of Liability
We are not liable for:
Data loss, corruption, or breaches caused by third parties, hackers, or your negligence.
Damages arising from service interruptions, third-party software failures, or force majeure events.
Indirect, incidental, or consequential damages (e.g., lost profits, business interruption).
6.3 Maximum Liability
Our total liability for any claim related to this Agreement shall not exceed the fees paid by you for the past three (3) months of service.
7. TERMINATION
7.1 By Client
You may terminate services at any time by providing written notice via email. Termination takes effect within 24 hours.
7.2 By Provider
We may suspend or terminate your account for:
Non-payment.
Violation of this Agreement or applicable laws.
Posting illegal or inappropriate content.
8. GOVERNING LAW AND DISPUTES
8.1 Jurisdiction
This Agreement is governed by the laws of the Philippines. Any legal action must be filed in the courts of Manila within six (6) months of the claim arising.
8.2 Dispute Resolution
Before initiating legal action, both parties agree to attempt mediation or arbitration to resolve disputes amicably.
9. ADDITIONAL TERMS
9.1 Third-Party Services
For cloud storage, we partner with Sync.com. You agree to their terms (https://www.sync.com/terms/) and acknowledge that we are not liable for their services.
9.2 Force Majeure
We are not liable for delays or failures caused by events beyond our control (e.g., natural disasters, government actions).
9.3 Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
10. CONTACT INFORMATION
For questions or concerns, contact us at:
Email: sales@webcore.link
Website: http://www.webcore.link
